Refund Policy
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Returns
ACCESSORIES AND SALE OR DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once we receive your returned package a member from our return department team will inspect and issue you an online credit. We do not offer money back returns. Online credits are sent via email to the email used at checkout.
Please allow 5 Business days for our return department to process your return once it arrives back to us.
Your item must arrive back to us within 10 days from the day you receive your order. This policy begins on the initial delivery attempt.
Sale items:
Only regular priced items may be have store credit, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lnicole.credito@gmail.com or girlsfact.usa@gmail.com and send your item to: 3087 marengo ave. Altadena California US 91001.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 3087 marengo ave. Altadena California US 91001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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